Terms & Conditions


In order to use the services it features made available to you on this Site you need to register, which means you are required to provide information about yourself that is true, accurate, current and complete in all aspects. The account password you provide should be unique and kept secure, and you must notify BRANDLESS immediately of any breach of security or unauthorized use of your account. Please refer to our Privacy Policy for information about how we use your data.



All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. BRANDLESS offers products for sale that are in stock and available for dispatch from out distribution center. While we make every attempt to ensure that the online store reflects the true availability of stock, sometimes an item shown to be available online may be out of stock. If an item you ordered is out of stock we will notify you as soon as possible and, based on your preference, either cancel and refund that particular item.



Once you have made you choice and placed an order, you will then receive an email acknowledging the details of you order. However, this email is NOT an acceptance of your order, just a confirmation that we have received it. 
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn. Once your order is dispatched, you will receive a confirmation email with your orders details and shipping informations.

As our orders are processed and dispatched quickly, we are unable to cancel or change any details in your order once it has been placed. If you have any problems with your order, please contact our Customer Service team as soon as possible. Please be advised that you also have the option to return your order within 14 days of receipt.



Prices shown on the Site are in Australian Dollars (AUD $). To ensure that the most accurate pricing, please refer to our Shipping Information for delivery costs for a list of shipping destinations. Please notice that all relevant import taxes and duties are not included in product price shown.

From time to time, all prices are subject to the change in response to currency exchange rate changes, markdowns and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted.

If you are a customer whose credit/debit card is not denominated in AUS dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.



Payment can be made by Visa, MasterCard, American Express. You can also choose to pay with PayPal, when choosing this option, payment will be debited and cleared from your account upon dispatch of your order by BRANDLESS. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to BRANDLESS, we will not be liable for any delay or non-delivery.

We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using Secure Sockets Layer, a secure online payment gateway that encrypts your card details in a secure host environment.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.



Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

All offers and promotions are subject to the following conditions, in addition to any conditions specified upon entering the relevant code at checkout:
  • Promotions are only applicable to orders over the minimum value threshold specified in the offer 
  • Promotions are only applicable to products specified in the offer 
  • Where a promotion applies to a particular edit of products, these products can be returned for store credit only (in the absence of any fault) 
  • Only one promotion code may be used per order (individual credit notes can be used in conjunction with promotions) 
  • You must be logged in to your account to use a promotion code 
  • For promotions with a minimum spend requirement, your order must remain at or over this amount after any returns for the discount to continue to apply
  • Codes are valid for one use per customer unless otherwise stated
  • BRANDLESS takes no responsibility for coupons that were not applied during the checkout process and discounts cannot be applied after an order has been placed 
  • Sale items, including those covered by further discounts, can only be returned for store credit (in the absence of any fault) 
  • A full-priced item purchased with a promotional discount does not qualify as a sale product unless otherwise specified in the conditions of the offer 
  • BRANDLESS reserves the right to end any promotions, sales or discount offers at any time



Your use of the Site and its contents grants no rights to you I relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the content.

Content is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. All content seen on brandless.com.au are copyright of BRANDLESS and under no circumstances available use by other entities without express written consent from BRANDLESS. The same applies for all BRANDLESS social media platforms.

In addition, BRANDLESS tries to ensure that the information on this site is accurate and complete. However, BRANDLESS does not promise that BRANDLESS’s content and the functional aspects is the Site are completely error free. If you have a complaint about any posts please mail comments to our Customet Service team.



For the subscription and receiving of our promotional emails, we follow the opt in/out policy. If you no longer wish to receive any information or correspondence from us, please unsubscribe from our email service by contacting our Customer Service team.



BRANDLESS is committed to protecting the personal information you provide to us when you register. We will only use your personal information in order to provide a service to you. We will not share or sell this personal information with any other organizations. However, we may disclose personal information to our service providers who assist in providing a service such as delivery or customs. We will only use your personal information for the purpose it was intended and to provide you with information about BRANDLESS related services that we believe you may be interested in.